Strengthen Accident Investigation and Claims Defensibility

Improve Incident Investigation to Reduce Liability Risk

Our Accident Investigation and Claims Defensibility Review provides an independent assessment of how well your organisation investigates incidents and defends liability claims. It examines the robustness of your arrangements, including how evidence is gathered, how incidents and near misses are investigated and how findings are translated into corrective actions that reduce recurrence. The aim is to strengthen investigation quality, improve documentation and support more confident decision making when claims are raised.

The review begins with a scoping discussion to confirm objectives, scope and logistics. Your Risk Consultant then conducts a structured assessment that may include a desktop review of key records, discussions with representatives involved in investigations and a close out meeting to present significant findings. You receive a clear report with prioritised recommendations so you can progress improvements effectively.

Near miss reporting is also a central focus, because consistent capture of low harm events helps reveal trends and prevent repeat incidents. We support you in making reporting accessible, encouraging participation and creating feedback loops that build trust. Where appropriate, optional training can be provided to develop investigation skills, improve awareness of responsibilities and strengthen record keeping. The outcome is a practical plan that enhances investigations, improves defensibility and supports a safer and more accountable workplace..